Cancellation policy

Cancellation Policy – The MJD Shop
At The MJD Shop, we strive to process orders quickly to ensure fast delivery. However, we understand that sometimes you may need to cancel an order. Below is our cancellation policy, designed to comply with Google Shopping policies and ensure transparency for our customers.

Can I Cancel My Order?
Yes, you can request order cancellation under the following conditions:

Before Processing:
Orders can be canceled if your request is submitted within 24 hours of purchase.
Once the order enters processing (usually within 2-5 business days), cancellation is no longer possible.

After Processing/Shipment:
If your order has already been processed or shipped, it cannot be canceled.
In this case, you may return the item(s) upon delivery (see our Return Policy).

How to Request a Cancellation
To cancel an order, contact us as soon as possible via:
Email: info@themjdshop.com
Phone: +33 7 67 72 62 51

Include in your request:
Your order number
Reason for cancellation
We will confirm via email if your cancellation is successful.

Refund Process for Canceled Orders
If canceled successfully, you’ll receive a full refund (including shipping fees if applicable).
Refunds are processed within 10 business days and returned to your original payment method.
Your bank may take additional time to reflect the refund.

Non-Cancelable Orders
Some orders cannot be canceled once placed, including:
Digital products (downloadable music, presets, etc.)
Personalized/custom-made items
Orders that have already been shipped

Need Help?
For any cancellation-related questions, contact us:
Email: info@themjdshop.com
Phone: +33 7 67 72 62 51
Business Hours: Mon-Fri, 9 AM – 6 PM CET (Paris time)

Related Policies
Return & Refund Policy
Shipping Policy
Payment Policy
Policy Update:
The MJD Shop reserves the right to update this policy at any time.